S2E7 RB 10L Customer Service

December 1, 2016
S2E7 RB 10L Customer Service
(Re-broadcast of S1E12)

*3H2 Humans Grand Opening Celebration!*December 10, 2016*Aunties Bookstore*6pm*Join the Fun*

Fight for Community Well-Being

Listener Challenge #21

Fight for community well-being. Go for a walk around the neighborhood at various times of day, and days of the week. Identify potential areas of improvement. For example, high color temperature streetlights, over filled trash cans and other small yet significant issues which effect the community. Write to city council and local government if needed. Take action, fight for community health, happiness and a humble perspective.  Be heard, offer a solution to a hindrance which is noticed.  Allow many to join as one!


10L Customer Service

  1. Communicate Through Email
  2. One Touch Communication When Possible
  3. Answer Each Question Asked
  4. Express Empathy and Compassion Toward Customer Needs
  5. Include Customer in The Process
  6. Be Professional. Remove Pish Posh Words, Assumptions and Emotions
  7. Explore Definitions and Duties of Morals, Ethics and Legality
  8. Minimize Chit Chat and Fluff
  9. Organize Information
  10. Escalate an Issue Before Emotions Rise


Five Podcasts – Mixed

  1. Heart Wisdom – Jack Kornfield
  2. Good Job Brain! – Karen, Dana, Chris, Colin
  3. Fearless and Healthy – Ian Ryan
  4. Cord Cutters – Elias, Luke
  5. You Are Not So Smart – David McRaney


Five Books

  1. The Quantum Doctor – Amit Goswami
  2. Science Set Free – Rupert Sheldrake
  3. Saving Bernice – Jody Raphael
  4. Kokology – Isamu Saito, Tadahiko Nagao
  5. The Essential Scratch and Sniff Guide to Becoming a Wine Expert – Richard K. Betts